I'm a program coordinator and nonprofit leader with a decade of experience building systems that help mission-driven organizations thrive. I combine operational excellence, data-informed decision making, and genuine passion for food security and community health.
Recently completed an intensive data analytics bootcamp where I built dashboards in Tableau and Power BI, conducted analysis with Python and PostgreSQL, and applied geospatial tools to real-world community challenges. I bridge the gap between nonprofit operations and data—turning messy real-world problems into actionable insights.
Appalachia is my home. I understand the region's needs, strengths, and opportunities—and I'm committed to building solutions that serve our communities with integrity and care.
Experience
Operations & Systems Lead
Shepherdstown Shares Cooperative Association
Mar 2021 – Present
Shepherdstown, WV
Designed and implemented scheduling, volunteer coordination, and client reporting systems for a food bank serving 700+ clients per month
Built data dashboards and outcome reporting infrastructure to support funder and board accountability
Oversee all technology systems supporting food security programming and senior citizen outreach
Revived and led a dormant 501(c)(3) nonprofit following a four-year hiatus, restoring community programming and organizational infrastructure
Grew sponsorship revenue by more than 3x through targeted fundraising strategy and expanded community partnerships
Modernized volunteer management, point-of-sale, and e-commerce systems to improve operational efficiency and participant experience
Data Analytics Training Program
NewForce
2026
Shepherdstown, WV
Completed an intensive, full-time data analytics bootcamp using real-world datasets
Built interactive dashboards in Tableau and Power BI to support stakeholder decision making
Conducted data analysis and visualization using Python (pandas, matplotlib, seaborn) and PostgreSQL
Applied geospatial analysis tools (geopandas, folium) relevant to community program mapping and service area planning
Graphic Designer & Production Specialist
Jefferson Distributing Company
2019 – 2026
Martinsburg, WV
Managed full production workflow from design through distribution of marketing materials
Maintained inventory and coordinated service-level agreements with multiple internal stakeholders
Classroom Support Specialist (Program Coordinator) — Online Learning Services
American Public University System
2012 – 2018
Charles Town, WV
Served as primary point of contact for faculty and academic leadership in the design, implementation, and ongoing operation of online learning programs
Coordinated cross-functional teams to develop procedures for program support, onboarding, and continuous improvement
Managed a large-scale program migration — completing 2,000+ redesigns in a single quarter, ahead of schedule and under budget
Recruited, trained, and supervised temporary staff; created onboarding processes and standard operating procedures
Skills
Program Coordination
Volunteer management
Stakeholder engagement
Onboarding & SOPs
Event operations
Data & Analytics
Tableau & Power BI
PostgreSQL
Python (pandas, matplotlib, seaborn)
Excel (pivot tables, lookups)
Nonprofit Operations
Fundraising & sponsorship
Board relations
501(c)(3) governance
E-commerce & POS systems
Technology Platforms
MS Office 365
Google Workspace
SharePoint
AWS & Zoom
Design & Production
Adobe Creative Suite
Corel Graphics Suite
Canva
Large-format print
Event Management
Community event planning & execution
Vendor & sponsor coordination
Volunteer coordination & logistics
Budget management & ROI tracking
Certifications
AWS Certified Cloud Practitioner
Amazon Web Services
ITIL Foundation
AXELOS
ITIL Practitioner
AXELOS
ITIL Operational Support and Analysis
AXELOS
ITIL Service Operations
AXELOS
ITIL Service Agreements
AXELOS
Support Center Analyst
Help Desk Institute
Education
Regents Bachelor of Arts — English & Theater
Shepherd University
2010
Get in Touch
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